Help Scout
By HelpScout.com
Overview
Help Scout is an all-in-one WooCommerce customer service plugin that provides you with multiple features to keep your customers happy and satisfied. This plugin consists of a shared inbox where you can assign conversations to agents, leave internal comments, and optimize the workflow. You can also embed helpful articles from your site to create a quick and easy access knowledge base for your customers. It is one of the best WooCommerce customer support extensions.
Key features
- The shared inbox is available for optimizing workflow.
- Create a knowledge base for customers.
- Connect with your customers through live chat or emails
- Provides reports regarding response time, resolve time, conversion rates, etc.
- Integrates with multiple support tools such as Slack, Capsule, Shopify, etc.