HubSpot Service Hub
By HubSpot
Overview
HubSpot is the ultimate WooCommerce customer service plugin. It helps manage all customer queries in a single workplace so you can easily answer them and improve customer satisfaction. It has divided its features into 3 broad categories: Scale Support, Unite teams and channels, and Power proactive service. All of these features are focused on expanding your customer support team’s reach and automate the process. It also creates a helpdesk that prioritizes incoming issues by routing and automating the ticket creation process. You can also create videos and documents of frequently asked questions to minimize tickets.
Key features
- Enables live chat, email inbox, and Facebook support on your site and connect your customers to the right agents.
- Automate the ticketing process.
- Create a library of frequently asked questions.
- Team Management features allow you to view and analyze the status, performance, and permission of agents.
- Gather customer surveys to further improve customer satisfaction.